Ellen Burts-Cooper, PhD, is the senior managing partner of Improve Consulting and Training Group, a firm that provides personal and professional development training, coaching and consultation. Improve has been featured in Time Magazine, Black Voices, Smart Business Magazine, Bloomberg BusinessWeek, Cleveland Jewish News, Cleveland.com and Crain’s Cleveland Business. Burts-Cooper works across numerous industries, including manufacturing, healthcare, financial services, education, retail, utilities, governmental agencies, not-for-profit and small businesses.
Burts-Cooper is on faculty at Case Western Reserve University in the Weatherhead Executive Education Program and The Institute for Management Studies (IMS). She currently serves on the board of directors of First Federal of Lakewood and Sea-Land Chemical Company. She is the author of the books: aMAZEing Organizational Teams: Navigating 7 Critical Attributes for Cohesion, Productivity and Resilience and Canine Instinct: A Guide to Survival and Advancement in Corporate America.
Previously, Burts-Cooper served as a senior vice president and senior director of operational excellence, IT performance management and governance for PNC Financial Services. Prior to the financial services industry, Burts-Cooper worked in the electronics industry where she led global teams in several functions at 3M Company in St. Paul, Minnesota.
She earned a BS in chemistry from Stillman College in Tuscaloosa, Alabama, her PhD in organic/polymer chemistry from Virginia Tech in Blacksburg, Virginia, her MBA from the University of Minnesota, Carlson School of Business, her Lean Six Sigma Master Black Belt certification from 3M Company, her Multicultural Competency in Wellness and her Resilience and Thriving Facilitator Certificates from the National Wellness Institute.
Burts-Cooper is also an active volunteer and supporter for a host of community-related organizations across the U.S. and provides college scholarships through her fund at The Cleveland Foundation. She is a member of the Private Directors Association and the National Wellness Institute.