Ellen Burts-Cooper, an adjunct professor at Case Western Reserve University, is the senior managing partner of Improve Consulting and Training Group, a firm that provides personal and professional development training, coaching and consultation. Ellen and her team work with large corporations, small companies, colleges/universities and nonprofit organizations to provide Lean Six Sigma Yellow and Green Belt Certifications, project coaching, curriculum development, training and project deployment. In addition, she provides business outcome-focused leadership coaching as well as seminars and workshops on various topics from change leadership to project management.
She is the author of the workshop curricula “Personal Positioning: Building Personal Brand Equity” and “Don’t Just Think Outside the Box, Make the Box Bigger.” She is the author of the book Canine Instinct: A Guide to Survival and Advancement in Corporate America.
Previously, Ellen served as a Senior Vice President and Senior Director of Operational Excellence, IT Performance Management and Governance for PNC Financial Services. She was responsible for a team of quality engineers who developed, monitored and improved IT metrics through continuous improvement and business process reengineering efforts for various lines of business. Through leadership of the Technology Governance Organization, she implemented enterprise level project methodology procedures and enforced policies and controls.
Prior to the financial services industry, Ellen worked in the electronics industry, where she led global teams in several functions at 3M Company in St. Paul, MN, including research and development, new product commercialization, business/application development, and Six Sigma. She still consults in the area of new product development and advises science outreach programs.
She earned a BS in chemistry from Stillman College in Tuscaloosa Alabama, her PhD in organic/polymer chemistry from Virginia Tech in Blacksburg Virginia, her MBA from the University of Minnesota, Carlson School of Business and her Lean Six Sigma Master Black Belt certification from 3M Company. Ellen is also an active volunteer and supporter for a host of community-related organizations across the U.S.