Claire A. Scott Miller

Claire A. Scott Miller is a Weatherhead Affiliate Instructor. She has been a career and human resource consultant for over twenty years. Her consulting and training expertise has successfully assisted corporations and organizations in maximizing the effectiveness of their human resources. Clients have included professional service firms, Fortune 500 companies, banks, hospitals and government agencies across the United States, Canada and Europe. Her executive coaching has assisted individuals in maximizing their potential and enhancing their career-life satisfaction.

Noted for her customer focused programs, Miller was selected to be part of a pilot model program on Customer Service Skills training for the nationally recognized Greater Cleveland Growth Assoc.’s Workforce Initiative and a High Performance Leadership Program for high growth companies. Other projects have included a Quality Team Building program for a partnership between MK-Ferguson and Dupont, which has been recognized nationally by both the American Society for Quality Control and the Organizational Development Network; developing and presenting state-of the art Managing Transitions and Career Development programs which have been used successfully by prominent outplacement firms and government agencies; leadership-team building program for the new NFL Cleveland Browns; performance management programs for the Federal Deposit Insurance Corporation nationally; supervisor and career development programs for JPMorgan Chase Bank; mentoring program for the US Navy; comprehensive EEO and sexual harassment training for BP and a variety of government agencies; team building initiatives and emotional intelligence training for a variety of organizations. Miller is also certified in several programs (Team Works, Communication Styles) including Franklin-Covey’s What Matters Most.

Past research involved directing a Work Family project, funded by the Cleveland Foundation, which gained recognition nationally. While managing the project, Miller was on a leave of absence from the General Electric Co. At. General Electric, she was a member of the Professional Relations Staff and was involved with recruiting, training, performance management and EEO.

Miller is an outstanding workshop facilitator and speaker and has been featured at national and international meetings and conferences (Society of Women Engineers, American Banking Assoc., Professional Secretaries International, Women Going Global (Paris, France) etc. She has been featured in articles by United Press International, Computer Decision Magazine, American Bank Women Journal, Cleveland Plain Dealer and has appeared on radio and TV. She is the co-author of a recently published book, Quality Customer Service in Government and was published in Preparing Professional Women for the Future: Resources for Teachers and Trainers by the University of Michigan.

Additional experience includes teaching at the undergraduate, graduate and executive level at Bridgewater State College in Massachusetts, Elon University, Cleveland State and Case Western Reserve Univ. Executive Education. She has also served as a consultant to the US Office of Personnel Management, Workforce Effectiveness Unit.

Honors include Who’s Who Among University Women, YWCA Career Woman of Achievement Merit, Business Woman of the Month. Her education includes a BA from Denison Univ., M.Ed. from Bowling Green State University, continuing education at Harvard and Radcliffe and advanced training from the National Assoc. of Business Coaches (NABC).