Person in process of practice: Between helping and managing helping | Weatherhead School at Case Western Reserve University

Person in process of practice: Between helping and managing helping

Person in process of practice: Between helping and managing helping

Authors

  • Michael R . Cauley

Website

http:// journals.aom.org/doi/abs/10.5465/AMBPP.2021.13550abstract

Abstract

A qualitative examination of the work of health care professionals during the time of Covid-19 revealed the double-edged role of technologies between helping and managing helping. Health care professionals choose a health care profession through a commitment to helping. This commitment to helping is managed within a theoretical system of anti-planning, uncertainty, which relies on guarantors of faith and science. Health care providers are caught in the interrelatedness of how they practice and the systems in which they practice—the between. I used qualitative data from interviews with 24 health care professionals across the U.S. to develop an understanding of the between of helping and managing helping. This research suggests health care providers are caught in an interrelationship of the logics of intimacy in personal decision making and the logics of standardization in communication to the electronic medical record.