Amal Alsahli | Weatherhead School at Case Western Reserve University

Amal Alsahli

Amal Alsahli
PhD Management - Design & Innovation, 2017 - Present

Amal Alsahli is a PhD candidate in the Department of Design and Innovation at Case Western Reserve University. Her research is focused on how user experience is defined in the context of digital platforms and ecosystems. Currently, she is studying platform’s routines in recognizing, responding to, and learning from negative incidents. Previously, Amal has worked in corporate social responsibility at Saudi Aramco Mobil Refinery (SAMREF). She is also a faculty member in the Management Science Department at Yanbu University College. Amal holds an MBA, Marketing and Strategy Concentrations, from Drucker School of Management, Claremont Graduate University, and a BSc in Management Information Systems from Yanbu University College.

Interests and Courses


Digital Platforms and Ecosystems, High Reliability Organizing, Qualitative Research

Recent Courses and Syllabi

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Selected Publications

  • Alsahli, A. K., Bantan, M. (2022).
    Uncertainty in Digital Platforms and Ecosystems: The Dynamic Interplay Between Knowledge Problems The 55th Annual Hawaii International Conference on System Sciences (HICSS 2022).


  • Alsahli, A. K. (Presenter & Author) Winter AMA Conference, "A Process-Based View of Negative Incidents Progression on Digital Platforms", American Marketing Association, San Diego, CA. (2020).
  • Alsahli, A. K. (Presenter & Author) Summer AMA Conference, "Toward A Theory of Dispersed Blame Attribution in Multi-Sided Platforms", American Marketing Association, Chicago, IL. (2019).

Academic and Professional Activities

  • Association for Information Systems . 2020 - Present
  • Academy of Management. 2018 - Present