February ITG Update
Posted 2.16.06The January update from ITG includes information on the spotlights the BAWB Innovation Bank project. Information is also provided for the new PerceptIS Help Desk firstname.lastname@example.org policy and ways to learn more about copyright issues.
The Center for Business as an Agent of World Benefit maintains a Global Innovation Bank - a collection of business innovations that create societal good. ITG worked with BAWB to develop a system to collect these stories and manage them through an editorial process. Complete profiles are developed for stories that meet BAWB’s selection criteria and these profiles are featured on the BAWB website: http://worldbenefit.case.edu/innovation
PerceptIS Help Desk - Email to email@example.com being phased out
To improve the speed and efficiency of processing Help Desk tickets and eliminate unnecessary tickets currently created by SPAM email to the call center, PerceptIS is phasing out email as a problem submission method. Email submissions will be accepted up to March 1st, 2006. After that date any email sent to firstname.lastname@example.org will not be processed.
The Self-Submission tool is located at: http://help.case.edu/problem.You can always also submit a problem by calling 368-Help.
Do you maintain or supply content for a Weatherhead website? If so, please be aware of copyright law and standards. To learn more about copyright issues, check out Case Learns (offered by Kelvin Smith Library) which includes a “Copyright at Case” class. The program is led by Karen Oye, Head of Customer Service at KSL.