Angela Crawford, PhD in Management: Designing Sustainable Systems
Posted 10.12.15Current PhD candidate Angela Crawford's paper has been accepted as part of a competitive paper session at the 2016 AMA Winter Marketing Academic Conference.
Current PhD in Management: Designing Sustainable Systems candidate Angela Crawford's paper, "Customer Contact Employee Passion: How Dyadic Interactions between Frontline Employees and Customers Transcend the Digital Age," has been accepted as part of a competitive paper session at the 2016 American Marketing Association (AMA) Winter Marketing Academic Conference.
The conference had a record number of submissions, which made the selection process very competitive. Crawford will present a 10-12 minute summary of her paper highlighting her research question, methods and key findings.
The conference program will be available on the AMA website October 20. The conference will take place in Las Vegas February 26-28, 2016.
Weatherhead School of Management at Case Western Reserve University cultivates creativity, innovation, and purpose-driven leadership to design a better world.