Professional Service Organizations and Focus | Weatherhead

Professional Service Organizations and Focus

Professional Service Organizations and Focus

Authors

Published

Management Science, 7 ed., vol. 41, pp. 1185-1193, July (3rd Quarter/Summer) 1995

Website

http:// www.jstor.org/stable/2632775?seq=1#page_scan_tab_contents

Abstract

This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys. Our objective has been to: (1) gain a better understanding of the concept of focus as it applies to the health care sector, (2) develop a framework to assist service operations managers with focus decisions, and (3) develop a base from which to generalize about micro-focusing decisions in professional services.