Knowledge creation capability and project team performance: The importance of emotional carrying capacity.

Knowledge creation capability and project team performance: The importance of emotional carrying capacity.

Authors

Abstract

Organizations are built around teams as a way to better manage technological projects. However, technological projects pose complex and challenging issues which often require access, exchange and application of new knowledge. Nevertheless, little is known about the ways the relationships among team members may help to develop knowledge creation capabilities and enhance project outcomes. We address this issue by investigating whether and how emotional carrying capacity (i.e., the extent to which team members are able to constructively express more emotions, both positive and negative) facilitates knowledge creation capabilities and thereby enhances project outcomes. Time-lagged data collected from teams that develop advanced technological products indicate that when team members have work relationships with greater emotional carrying capacity, they have access to crucial knowledge, exchange knowledge and integrate it in such a way that enhances both project performance outcomes (functionality, delivery time, quality) and project management performance (budget). In so doing, we pave the way for further research on how micro-relational processes in project teams can help to build knowledge creation capabilities and drive multiple performance outcomes.