Faculty – Jagdip Singh

JagdipSingh - Professor, Design & Innovation

AT&T Professor
Professor, Design & Innovation

jagdip.singh@case.edu
(216) 368-4270

Initially Appointed: 1985

Jagdip Singh’s research involves building and sustaining effective and enduring connections between organizations and their customers, especially in service industries. Singh studies how firms organize, implement and support change and knowledge management to balance the competing goals of productivity and quality in the frontlines. He also studies conflicts of interest in professional markets, and its implications for marketing theory and practice.

Ph.D., Texas Tech University, 1985
D.I.T., Indian Institute of Foreign Trade, 1978
B.Tech., Indian Institute of Technology, 1975

Personal Website
Curriculum Vita

Interests and Courses

Research

Designing Effective Interfaces between Organizations and Consumers, Dynamics of Trust and Value in Market Networks, and Pragmatic Learning in Organizational Frontlines and Consumer Communities

Teaching

Marketing Insight Management, Marketing Knowledge Management, Research Inquiry Seminar

Recent Courses and Syllabi

Course evaluation ratings (login required)

Selected Publications



Presentations

  • Niraj, R. (Presenter & Author), Singh, J. 6th Great Lakes - NASMEI conference, "Revenue Impact of Positivity Ratio of User Generated Reviews", Great Lakes Institute of Management and North American Society for Marketing Education in India (NASMEI), Chennai, India. (2012).
  • Singh, J. (AMA), "Navigating the Last Mile: JIBS 0691-2008-08", Doctoral Consortium, Frontiers in Service Marketing, (2012).
  • Daniels, R. (Presenter & Author), Singh, J. (Author Only), Berente, N. T. (Author Only) Academy of Management, "Dare to Build Trust in Times of Distrust: Findings from Banking, Healthcare and Retailing Industries", AoM, Montreal. (2010).
  • Singh, J. (Presenter & Author) Academy of International Business Conference, "Developing Intermediate Constructs for International Comparative Research", AIB, (2010).
  • Singh, J. Academy of Marketing Science, "When the Twain Meets: Scholarship at the Intersection of Theory and Practice", AMS, Portland, Oregon. (2010).
  • Singh, J. Faculty and Doctoral Seminar Presentation, "Navigating the Last Mile", Weatherhead School of Management, Cleveland, OH. (2009).
  • Zummersch, M. (Presenter & Author), Singh, J. (Author Only), Lynn, L. H. (Author Only), , . Academy of Management 2009 Annual Meetings, "Fits like a glove and on time: Why some innovation teams are more effective", Academy of Manaagement, (2009).
  • Singh, J. AMA Winter Educators Conference, "Agency and Trust Mechanisms in Sales Management", AMA, (2009).
  • Singh, J. Sheth Foundation Doctoral Consortium, "Customer Connectivity and Organizational Frontlines", AMA, Atlanta, GA. (2009).


Academic and Professional Activities

  • Academy of International Business. 2007 - Present
  • Editorial Review Board Member, Journal of Marketing, 2008 - Present
  • Editorial Review Board Member, Journal of Service Research, 2007 - Present
  • Editorial Review Board Member, Journal of the Retailing, 2002 - Present
  • Editorial Review Board Member, Journal of the Academy of Marketing Science, 1997 - Present
  • Editorial Review Board Member, Journal of Personal Selling and Sales Management, 1993 - Present


Awards

  • Doctoral Consortium Faculty Fellow, AMA-Sheth Foundation. (2011).
  • Excellence in Doctoral Teaching & Mentoring Award, Weatherhead School of Management. (2007).
  • Outstanding Reviewer Award, Journal of Retailing. (2005).
  • Outstanding Reviewer Award, Journal of the Academy of Marketing Science. (2002).
  • Research Recognition Award for Excellence in Research, Weatherhead School of Management, Case Western Reserve University. (1997).
  • Outstanding Reviewer Award, Journal of Marketing. (1996).
  • John S. Diekhoff Award for Excellence in Undergraduate Teaching, Case Western Reserve University. (1992).



Social Media
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Case Western Reserve University

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