In the digital age, marketers collect and use a lot of data to understand customer behavior and formulate appropriate strategies. Rakesh Niraj's research deals with both analytical and empirical modeling of marketing strategy in such areas like information sharing, price targeting and customer relationship management (CRM). His recent research has also examined the relative impact of network effects and quality on new product success in high-tech industries. One ongoing project examines the impact of peer effects in various aspects of behavior (like what brand, through what kind of channel, and whether in a store or remotely) in purchasing high-tech products like personal computers. His other ongoing projects deal with satisfaction, loyalty and profitability in online commerce environment and also in home buying. He is teaching courses on marketing management and marketing metrics at Weatherhead.Personal Website
PhD, Washington University in St. Louis, 2001
MSBA, Washington University in St. Louis, 1998
MBA, Indian Institute of Management, 1991
BA, University of Delhi, 1989
Interests and Courses
Retailing and Distribution, Customer Relationship Management, Consumer Choice Models
Marketing Research, Communications Management in a Digital Marketplace, Marketing Management, Marketing Metrics
Recent Courses and Syllabi
- Marketing Analytics for Supply Chain Managers
- Measuring Marketing Performance
- Customer Relationship Management
- Marketing Metrics
- Niraj, R., Narasimhan, C.
Examining incentives to share demand information with your channel partner (vol. 14, issue 3, ). International Journal of Information Technology & Decision Making.
- Niraj, R., Siddarth, S.
Price Customization and Within Chain Data do not mix! (vol. 48, issue 1/2, pp. 360-379). European Journal of Marketing.
- Niraj, R., Mark, T., Dawar, N.
Uncovering Customer Profitability Segments for Business Customers (vol. 19, issue 1, pp. 1-32). London: Journal of Business to Business Marketing.
- Niraj, R., Janakiraman, R.
In Asoo J. Vakharia (Ed.),
The Impact of Social Contagion on What to Buy, How to Buy and Where to Buy: Evidence from High-Tech Durable Goods Market (vol. 42, issue 4, pp. 889-919). Atlanta, GA: Decision Sciences.
- Niraj, R., Tellis, G. J., Yin, E.
How Quality Drives the Rise and Fall of High-Tech Products (vol. 52, issue 4, pp. 3). Cambridge, MA: MIT Sloan Management Review.
- Jaiswal, A., Niraj, R.
Nonlinear Effects in Relationships between Satisfaction, Attidudinal Loyalty, Purchase Loyalty and Behavioral Intentions Journal of Services Marketing.
- Jaiswal, A., Niraj, R., Venugopal, P.
Context-General and Context-Specific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites Hoboken, NJ: Journal of Interactive Marketing.
- Tellis, G., Yin, E., Niraj, R.
Does Quality Win? Network Effects Versus Quality in High-Tech Markets Chicago: Journal of Marketing Research.
- Iyer, G., Niraj, R., Narasimhan, C.
Information and Inventory in Distribution Channels Management Science.
- Niraj, R., Singh, J.
In Roger Marshall (Ed.),
Role of Social Media in Bollywood Movie Success: When Does Wisdom of the Crowd Take Over? (vol. 23, issue 2, ). Australasian Marketing Journal.
- Niraj, R. (Author Only), Paolillo, W. J. (Presenter & Author), Lindberg, A. (Author Only) Summer AMA Educator Conference 2015, "Creating Customer Love: How Organizations Can Engender Positive Affect, In Online Product-Centered Communities", American marketing Association (AMA), Chicago. (2015).
- Niraj, R. (Presenter & Author), Jaiswal, A. (Author Only) 4th Asia Marketing Research and Case Conference, "Role of Trust in Customer Relationship Length: Theory and Empirical Examination at an Online Retailer", University Sains Malaysia, Penang, Malaysia. (2015).
- Niraj, R. (Author Only), Mark, T. (Presenter & Author), Bulla, J. (Author Only), Bulla, I. (Author Only) 11th Marketing Dynamics Conference, "A Dynamic Segmentation Framework: Assessing Omnichannel Behavior of Customers", Stanford University/Chicago Booth School of Business, Las Vegas, NV. (2014).
- Niraj, R. (Presenter & Author), Mark, T. (Author Only), Bulla, J. (Author Only), Bulla, I. (Author Only) Summer Educator's Conference, "A Dynamic Segmentation Framework: Assessing Omnichannel Behavior of Customers", American Marketing Association, San Francisco. (2014).
- Niraj, R. (Presenter & Author), Singh, J. 6th Great Lakes - NASMEI conference, "Revenue Impact of Positivity Ratio of User Generated Reviews", Great Lakes Institute of Management and North American Society for Marketing Education in India (NASMEI), Chennai, India. (2012).
- Niraj, R. (Presenter & Author), Gallan, A. (Author Only), Shafer, M. (Author Only) Marketing Science Conference, "Leveraging Capabilities for New Product Development: How Emerging Firms Succeed in Biotech", INFORMS, Boston. (2012).
- Niraj, R. (Presenter & Author), Siddarth, S. (Author Only) EMAC 2010 Conference, "How Well Do You Know Your Customers? Using Loyalty Card Data to Make Inferences about Purchasing Behavior", European Marketing Academy, Copenhagen, Denmark. (2010).
- Niraj, R. (Presenter & Author), Martin, M. (Author Only), Merchant, K. (Author Only) Marketing Science Conference, "Understanding Homebuyer Satisfaction: Before and After the Crash", INFORMS, Cologne, Germany. (2010).
- Niraj, R., Jaiswal, A. AMA Summer Educator's Conference, "Examining Nonlinearity in Satisfaction-Loyalty-Behavioal Intentions Relationships", American Marketing Association, San Diego, CA. (2008).
- Niraj, R., Janakiraman, R. INFORMS Marketing Science Conference, "The Effects of Social Contagion on Brand Loyalty: Evidence from a Consumer Durable Market", University of British Columbia, Vancouver, BC, Canada. (2008).
- Niraj, R., Janakiraman, R. EMAC 2008 Conference, "The Impact of Social Contagion on what to buy, how to buy and whom to buy from: Evidence from High-Tech durable goods market", University of Brighton, Brighton, England. (2008).
Academic and Professional Activities
- Committee Chair, Faculty Search Committee, 2014
- Committee Member, Faculty Council, 2014 - Present
- Committee Chair, Core group on developing MSM in Business Analytics, 2014 - Present
- Committee Chair, Faculty Senate Committee on Faculty Compensation, 2014
- Committee Member, Faculty Senate Committee on Undergraduate Education, 2012 - Present
- Leading the efforts to improve undergraduate program, Undergraduate program affairs, 2011 - 2012
- Editorial Review Board Member, Journal of Marketing, Chicago, IL, 2007 - 2008
- Reviewer, Ad Hoc Reviewer, Journal of Marketing, 2001 - Present
- Outstanding Article Award - Winner, Journal of Business to Business Marketing. (2013).
- 2011 Best Paper Award - Honorable Mention, Decision Sciences Institute. (2011).
- Highly Commended Paper Award - Customer Profitability Implications of Customer Satisfaction Programs, Journal of Business and Industrial Marketing. (2009).
- Recognition as Professor of Excellence, Delta Sigma Pi - University of Southern California. (2009).
- MSI / H. Paul Root Award for Best Paper in advancement of Marketing Practiced, Published by the Journal of Marketing in 2001, AMA - Journal of Marketing. (2002).
- Institute Fellowship, Indian Institute of Management. (1990).