Jagdip Singh | Weatherhead School at Case Western Reserve University
Jagdip Singh - Professor, Design & Innovation

Faculty – Jagdip Singh

AT&T Professor of Marketing
Co-Director, Master of Business Analytics and Intelligence
Professor, Design & Innovation

Peter B. Lewis Building 221
Office Hours: By Appointment Only

Jagdip Singh, PhD, is an internationally recognized scholar of organizational frontline effectiveness. Jagdip’s expertise involves designing, managing and sustaining effective and enduring customer connections at the frontlines of organizations.

Jagdip received the Case Western Reserve University’s John S. Diekhoff award for excellence in graduate teaching (1992), and a two-time winner of the Excellence in Doctoral Teaching and Mentoring award (2007 & 2017). Jagdip is also recipient of the Weatherhead School of Management’s Research Recognition Award for outstanding contributions to research in 1997 and again in 2018. In 2019, Jagdip was awarded the University’s Faculty Distinguished Research award, the highest honor for enduring and significant research impact. Also in 2019, Jagdip received the Lifetime Achievement award from the American Marketing Association’s SIG-Sales. Dr Singh has also received “Excellence in Reviewing” awards from the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Personal Selling and Sales Management.

Dr. Singh has edited a book for the Legend in Marketing series titled, “Marketing Theory: Philosophy of Science Foundations of Marketing,” contributed to several book chapters, and published in peer-reviewed journals including Journal of Marketing, Journal of Marketing Research, Academy of Management Journal, Academy of Management Review, Journal of Consumer Research, Management Science, Journal of Management Studies, Psychological Assessment, Journal of the Academy of Marketing Science, Journal of the American Medical Association, Medical Care, and the Journal of Retailing.

Curriculum Vita

PhD, Texas Tech University, 1985
DIT, Indian Institute of Foreign Trade, 1978
BTech, Indian Institute of Technology, 1975

Initially Appointed: 1985

Interests and Courses


Organizational Frontlines Research: Studying and Enabling Effective Connections between Organizations and Consumers


Organizational Frontlines, Marketing Analytics, Research Methodology

Recent Courses and Syllabi

Course evaluation ratings (login required)

Selected Publications


  • Singh, J.  OFR Symposium, "Organization Frontlines Research: What is it, and Why it Matter", AMA, (2017).
  • Singh, J.  Research Seminar Series, "Do Entrepreneurial Frontline Store Managers Help or Hurt Profitability", University of Melbourne, Australia. (2017).
  • Niraj, R. (Presenter & Author), Singh, J.  6th Great Lakes - NASMEI conference, "Revenue Impact of Positivity Ratio of User Generated Reviews", Great Lakes Institute of Management and North American Society for Marketing Education in India (NASMEI), Chennai, India. (2012).
  • Singh, J.  (AMA), "Navigating the Last Mile: JIBS 0691-2008-08", Doctoral Consortium, Frontiers in Service Marketing, (2012).
  • Daniels, R. (Presenter & Author), Singh, J. (Author Only), Berente, N. T. (Author Only)  Academy of Management, "Dare to Build Trust in Times of Distrust: Findings from Banking, Healthcare and Retailing Industries", AoM, Montreal. (2010).
  • Singh, J. (Presenter & Author)  Academy of International Business Conference, "Developing Intermediate Constructs for International Comparative Research", AIB, (2010).
  • Singh, J.  Academy of Marketing Science, "When the Twain Meets: Scholarship at the Intersection of Theory and Practice", AMS, Portland, Oregon. (2010).
  • Singh, J.  Faculty and Doctoral Seminar Presentation, "Navigating the Last Mile", Weatherhead School of Management, Cleveland, OH. (2009).
  • Zummersch, M. (Presenter & Author), Singh, J. (Author Only), Lynn, L. H. (Author Only), , .  Academy of Management 2009 Annual Meetings, "Fits like a glove and on time: Why some innovation teams are more effective", Academy of Manaagement, (2009).
  • Singh, J.  AMA Winter Educators Conference, "Agency and Trust Mechanisms in Sales Management", AMA, (2009).
  • Singh, J.  Sheth Foundation Doctoral Consortium, "Customer Connectivity and Organizational Frontlines", AMA, Atlanta, GA. (2009).

Academic and Professional Activities

  • Academy of International Business. 2007 - Present
  • Editorial Review Board Member, Journal of Marketing, 2008 - Present
  • Editorial Review Board Member, Journal of Service Research, 2007 - Present
  • Editorial Review Board Member, Journal of the Retailing, 2002 - Present
  • Editorial Review Board Member, Journal of the Academy of Marketing Science, 1997 - Present
  • Editorial Review Board Member, Journal of Personal Selling and Sales Management, 1993 - Present


  • Lifetime Achievement Award-Sales SIG, American Marketing Association. (2019).
  • Faculty Distinguished Research Award, Case Western Reserve University. (2019).
  • Enduring Impact award for Research Excellence, Weatherhead School of Management. (2018).
  • Doctoral Consortium Faculty Fellow, AMA-Sheth Foundation. (2011).
  • Excellence in Doctoral Teaching & Mentoring Award, Weatherhead School of Management. (2007).
  • Outstanding Reviewer Award, Journal of Retailing. (2005).
  • Outstanding Reviewer Award, Journal of the Academy of Marketing Science. (2002).
  • Research Recognition Award for Excellence in Research, Weatherhead School of Management, Case Western Reserve University. (1997).
  • Outstanding Reviewer Award, Journal of Marketing. (1996).
  • John S. Diekhoff Award for Excellence in Undergraduate Teaching, Case Western Reserve University. (1992).