Jagdip Singh’s research involves building and sustaining effective and enduring connections between organizations and their customers, especially in service industries. Singh studies how firms organize, implement and support change and knowledge management to balance the competing goals of productivity and quality in the frontlines. He also studies conflicts of interest in professional markets, and its implications for marketing theory and practice.Personal Website
PhD, Texas Tech University, 1985
DIT, Indian Institute of Foreign Trade, 1978
BTech, Indian Institute of Technology, 1975
Interests and Courses
Designing Effective Interfaces between Organizations and Consumers, Dynamics of Trust and Value in Market Networks, and Pragmatic Learning in Organizational Frontlines and Consumer Communities
Marketing Insight Management, Marketing Knowledge Management, Research Inquiry Seminar
Recent Courses and SyllabiCourse evaluation ratings (login required)
- Marinova, D., Singh, J.
Consumer Decision to Upgrade or Downgrade a Service Membership (vol. 42, pp. 596-618). Journal of the Academy of Marketing Science.
- Singh, J.
Stemming Frontline Losses in Service Innovation Implementation (vol. 30, issue 5, pp. 10-20). Marketing Review St Gallen.
- Singh, J., Jayanti, R.
When Institutional Work Backfires: Organizational Control of Professional Work in the Pharmaceutical Industry (vol. 50, issue 5, pp. 900-929). Journal of Management Studies, Special Issue Professions and Institutions.
- Ye, J., Marinova, D., Singh, J.
Bottom-up Learning in Marketing Frontlines: Conceptualization, Processes, and Consequences (vol. 40, issue November, pp. 821-844). Journal of the Academy of Marketing Science.
- Singh, J., Lentz, P., Nijssen, E.
First and Second Order Effects of Consumers’ Institutional Logics on Relationship Marketing Mechanisms: A Cross-Market Comparative Analysis (vol. 42, issue 2, pp. 307-333). Journal of International Business Studies.
- Jayanti, R., Singh, J.
Pragmatic Learning Theory: An Inquiry-Action Framework for Distributive Consumer Learning in Online Communities (vol. 36 (April), pp. 1058-1081). Journal of Consumer Research.
- Cardon, M., Wincent, J., Singh, J., Drnovsek, M.
The Nature and Experience of Entrepreneurial Passion (vol. 34, issue 3, pp. 511-532). Academy of Management Review.
- Marinova, D., Ye, J., Singh, J.
Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency and Customer Satisfaction (vol. 72 (March), pp. 28-45). Journal of Marketing.
- Ye, J., Marinova, D., Singh, J.
Strategic Change Implementation and Performance Loss in the Front Lines (vol. 71 (October), pp. 156-171). Journal of Marketing.
- Cutler, L., Silvers, J., Singh, J., Tsai, A., Radcliffe, D.
Physician Decisions to Discontinue Long-Term Medications Using a Two Stage Framework: The Case of Growth Hormone Therapy (vol. 43, issue 12, pp. 1185-1193). Medical Care.
- Cron, W., Marshall, G., Singh, J., Spiro, R., Sujan, H.
Salesperson Selection, Training and Development: Trends, Implications and Research Opportunities (vol. 25, issue 2, pp. 123-136). Journal of Personal Selling and Sales Management, 25th Anniversary Issue.
- Agustin, C., Singh, J.
Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges (vol. 42 (February), pp. 96-108). Journal of Marketing Research.
- Singh, J., Cuttler, L., Silvers, J.
Toward Understanding Consumers' Role in Medical Decisions for Emerging Treatments: Issues, Framework, and Hypotheses (vol. 57, issue 9, pp. 1054-1065). Journal of Business Research.
- Zhu, F., Marinova, D., Singh, J.
Quality-Efficiency Trade-offs in Service Organizations: A SFA-based Approach with Application in Health Care Services AMA Winter Educators Conference.
- Niraj, R., Singh, J.
In Roger Marshall (Ed.),
Role of Social Media in Bollywood Movie Success: When Does Wisdom of the Crowd Take Over? (vol. 23, issue 2, ). Australasian Marketing Journal.
- Niraj, R. (Presenter & Author), Singh, J. 6th Great Lakes - NASMEI conference, "Revenue Impact of Positivity Ratio of User Generated Reviews", Great Lakes Institute of Management and North American Society for Marketing Education in India (NASMEI), Chennai, India. (2012).
- Singh, J. (AMA), "Navigating the Last Mile: JIBS 0691-2008-08", Doctoral Consortium, Frontiers in Service Marketing, (2012).
- Daniels, R. (Presenter & Author), Singh, J. (Author Only), Berente, N. T. (Author Only) Academy of Management, "Dare to Build Trust in Times of Distrust: Findings from Banking, Healthcare and Retailing Industries", AoM, Montreal. (2010).
- Singh, J. (Presenter & Author) Academy of International Business Conference, "Developing Intermediate Constructs for International Comparative Research", AIB, (2010).
- Singh, J. Academy of Marketing Science, "When the Twain Meets: Scholarship at the Intersection of Theory and Practice", AMS, Portland, Oregon. (2010).
- Singh, J. Faculty and Doctoral Seminar Presentation, "Navigating the Last Mile", Weatherhead School of Management, Cleveland, OH. (2009).
- Zummersch, M. (Presenter & Author), Singh, J. (Author Only), Lynn, L. H. (Author Only), , . Academy of Management 2009 Annual Meetings, "Fits like a glove and on time: Why some innovation teams are more effective", Academy of Manaagement, (2009).
- Singh, J. AMA Winter Educators Conference, "Agency and Trust Mechanisms in Sales Management", AMA, (2009).
- Singh, J. Sheth Foundation Doctoral Consortium, "Customer Connectivity and Organizational Frontlines", AMA, Atlanta, GA. (2009).
Academic and Professional Activities
- Academy of International Business. 2007 - Present
- Editorial Review Board Member, Journal of Marketing, 2008 - Present
- Editorial Review Board Member, Journal of Service Research, 2007 - Present
- Editorial Review Board Member, Journal of the Retailing, 2002 - Present
- Editorial Review Board Member, Journal of the Academy of Marketing Science, 1997 - Present
- Editorial Review Board Member, Journal of Personal Selling and Sales Management, 1993 - Present
- Doctoral Consortium Faculty Fellow, AMA-Sheth Foundation. (2011).
- Excellence in Doctoral Teaching & Mentoring Award, Weatherhead School of Management. (2007).
- Outstanding Reviewer Award, Journal of Retailing. (2005).
- Outstanding Reviewer Award, Journal of the Academy of Marketing Science. (2002).
- Research Recognition Award for Excellence in Research, Weatherhead School of Management, Case Western Reserve University. (1997).
- Outstanding Reviewer Award, Journal of Marketing. (1996).
- John S. Diekhoff Award for Excellence in Undergraduate Teaching, Case Western Reserve University. (1992).