Jagdip Singh | Weatherhead School at Case Western Reserve University
Jagdip Singh - Professor, Design & Innovation

Faculty – Jagdip Singh

AT&T Professor of Marketing
Co-Director, Master of Business Analytics and Intelligence
Professor, Design & Innovation

jagdip.singh@case.edu
216.368.4270
Peter B. Lewis Building 221
Office Hours: By Appointment Only

Jagdip Singh, PhD, is an internationally recognized scholar of organizational frontline effectiveness. Jagdip’s expertise involves designing, managing and sustaining effective and enduring customer connections at the frontlines of organizations.

Jagdip is twice recipient of the Weatherhead School of Management’s Research Recognition Award for outstanding contributions to research in 1997 and again in 2018. In 2019, Jagdip received the University’s Faculty Distinguished Research award, the highest honor for enduring and significant research impact. Also in 2019, Jagdip received the Lifetime Achievement award from the American Marketing Association’s SIG-Sales. In 1992, Jagdip received the Case Western Reserve University’s John S. Diekhoff award for excellence in graduate teaching, and the Excellence in Doctoral Teaching and Mentoring award in 2007 and again in 2017. Jagdip co-founded the interdisciplinary “Organizational Frontlines Research” initiative including an annual symposium (since 2015) sponsored by the Marketing Science Institute, Sheth Foundation and several leading Sales and Service centers. Dr Singh has received the “Excellence in Reviewing” awards from the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Personal Selling and Sales Management. Jagdip serves as an Associate Editor for the Journal of Service Research (2021-Present), and serves on the review boards of the Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Personal Selling and Sales Management.







Curriculum Vita

PhD, Texas Tech University, 1985
DIT, Indian Institute of Foreign Trade, 1978
BTech, Indian Institute of Technology, 1975

Initially Appointed: 1985

Interests and Courses

Research

Organizational Frontlines Research: Studying and Enabling Effective Connections between Organizations and Consumers

Teaching

Organizational Frontlines, Marketing Analytics, Research Methodology

Recent Courses and Syllabi

Course evaluation ratings (login required)

Selected Publications


Presentations

  • Singh, J.  University of Nebraska--Research Seminar Series, "Internal Self-Promotion and Marketing Boundary Spanners", University of Nebraska, (2021).
  • Singh, J.  MasterClass--SP Jain Institute of Management, "When Buyers and Sellers Negotiate Digitally", SP Jain Institute of Management, (2021).
  • Singh, J.  EMS 2020, "Challenges and Opportunities in a Doctoral Journey", EDBAC, (2020).
  • Singh, J.  American Marketing Association Winter Educators, "Frontlines and Frontiers in Health Care", Journal of Marketing, (2020).
  • Singh, J.  Organizational Frontlines Research, "Organizational Frontline Challenges of Maintaining One-Voice in the Age of Machines", American Marketing Association, (2020).

Academic and Professional Activities

  • Academy of International Business. 2007 - Present
  • Editorial Review Board Member, Journal of Marketing, 2008 - Present
  • Editorial Review Board Member, Journal of Service Research, 2007 - Present
  • Editorial Review Board Member, Journal of the Retailing, 2002 - Present
  • Editorial Review Board Member, Journal of the Academy of Marketing Science, 1997 - Present
  • Editorial Review Board Member, Journal of Personal Selling and Sales Management, 1993 - Present

Awards

  • Lifetime Achievement Award-Sales SIG, American Marketing Association. (2019).
  • Faculty Distinguished Research Award, Case Western Reserve University. (2019).
  • Enduring Impact award for Research Excellence, Weatherhead School of Management. (2018).
  • Doctoral Consortium Faculty Fellow, AMA-Sheth Foundation. (2011).
  • Excellence in Doctoral Teaching & Mentoring Award, Weatherhead School of Management. (2007).
  • Outstanding Reviewer Award, Journal of Retailing. (2005).
  • Outstanding Reviewer Award, Journal of the Academy of Marketing Science. (2002).
  • Research Recognition Award for Excellence in Research, Weatherhead School of Management, Case Western Reserve University. (1997).
  • Outstanding Reviewer Award, Journal of Marketing. (1996).
  • John S. Diekhoff Award for Excellence in Undergraduate Teaching, Case Western Reserve University. (1992).