Managers need a comprehensive perspective to effectively deal with many complex situations. The conventional approach to solving complex problems is to break them into smaller problems, which are then solved one-by-one, but this process quickly becomes both cumbersome and ineffective. Systems thinking, a method that will help you learn to effectively address complex situations, focuses on the interrelationships and dynamics of a situation. Through discussions and hands-on exercises, this workshop helps you learn simple systems-oriented perspectives, tools and techniques that you can apply immediately in your organization.
- Introduction to systems thinking
- The problems of linear thinking
- Why unanticipated consequences are unanticipated
- When is “systems thinking” helpful?
- Drawing maps of systems
- Identifying outputs, features and relationships
- Feedback and delays as managerial issues
- Diagnosing problems in systems
- Using templates to diagnose organizational problems
- Anticipating second order effects
- Using systems thinking in your organization, using real situations
As a result of attending this program, participants will:
- Be able to represent complex situations more clearly
- Better anticipate the effects/consequences of their decisions
- Make better arguments for preferred courses of action
Who Should Attend
Managers who are interested in or responsible for solving complex problems for their organizations.