Project Quality: Balancing Cost, Time, and Scope

Discover a three-step approach to achieving optimal project quality to meet customer needs


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This program is part of the following certificate:

Continuing Education

This class is eligible for the following continuing education credits:

Ohio CPA 16 CPE
PMI Project Manager 12 PDU


Questions about finding the right program, corporate packages, or planning your visit? We're here to help.

216.368.6413 or 800.736.6403

Too often, projects fall short in some measure of quality, with poor planning with respect to scope, project requirements, project definition, or false expectations. In this two-day program, you will learn a methodology that puts you in control of project quality, analyzes the risks involved and mobilizes the collective resources of your organization to meet project requirements efficiently and effectively. You will learn tools to accurately define, measure, and weigh the requirements of your target customer, or end user. Finally, you will learn how to identify the best project concept or option that meets the essential requirements for quality while also keeping to your budget and resource constraints.

Instructor Date and Time Location  
Ellen Burts-Cooper, Ph.D. and George Vairaktarakis, Ph.D.   Tuesday, Feb. 25 from 9 a.m. to 4:30 p.m.
Wednesday, Feb. 26 from 9 a.m. to 4:30 p.m.
Cleveland, OH Event has Passed

Ellen Burts-Cooper, Ph.D. and George Vairaktarakis, Ph.D.  
Date and Time:
Tuesday, Feb. 25 from 9 a.m. to 4:30 p.m.
Wednesday, Feb. 26 from 9 a.m. to 4:30 p.m.
Cleveland, OH
Event has Passed


  • Set the project charter
    • Define a clear project objective
    • Identify organizational change issues
    • Assess potential risks
    • Draft a complete project plan
    • Key tools: Customer value analysis, competitor analysis, in-scope/out-of-scope tool, project charter, project network diagram, risk management plan, organizational change charts.
  • Conduct customer analysis

    • Collect voice of the customer data
    • Identify Critical to Quality (CTQ) requirements
    • Measure customer requirements
    • Key tools: Data collection plan, Affinity diagrams, Kano model, CTQ risk matrix, Quality function deployment matrix.
  • Identify and evaluate the concept that best fits the CTQ requirements within budget and resource targets
  • Key tools: Quality Function Deployment Matrix, brainstorming techniques, top-down concept generation, Morphological box, Pugh matrix.

Learning Outcomes

As a result of attending this program, participants will:

  • Learn to analyze project needs, as defined by customers
  • Learn how to translate customer needs into actionable specifications
  • Learn how to plan your new project
  • Evaluate the risk when deploying project resources
  • Learn how to relate customer requirements to product characteristics and cost
  • Learn how to exploit collective wisdom in your organization, efficiently
  • Learn how to evaluate the overall quality of your project, in terms of meeting customer requirements

Who Should Attend

Engineers, general managers, human resource managers, and managers of small and large companies or nonprofit organizations


Individual Participants: $1,290
Package Pricing: 2 class day per participant

Available Discounts


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Weatherhead School of Management
Case Western Reserve University

10900 Euclid Avenue
Cleveland, Ohio 44106-7235 USA