Process Mapping Revealed: Business Analysis, Quality Improvement and Process Redesign

Process mapping can be an extremely powerful diagnostic tool for your organization. And you may well find more than process issues—including structural problems, poor controls and people issues. This program will help you overcome the obstacles that can cripple your processes and easily frustrate customers and employees. Using practical tools applied to your own, real-world situation, you will gain insights that get to the root cause of quality and timeline issues. Applying fundamental design principles, you will learn how to identify and fix broken processes, as well as how to design better processes for breakthrough results. You will leave with your own process mapped, analyzed and re-designed!


Learning Outcomes

As a result of attending this program, participants will:

Who Should Attend

Process improvement teams or task forces will particularly benefit, as well as managers and supervisors working in IT, quality, and operations and cross functional initiatives.

Attending with several people from your organization will enhance your program experience. Even better, bring employees from different function who work in one of your critical processes. We will map, analyze and improve that process during the workshop.



Recommended Prior Knowledge

No prior knowledge in tools and methods of process mapping and process analysis is needed. It is helpful if participants bring knowledge of a broken process to use in class.

This program is designed for professionals seeking a “hands-on” experience in process mapping, improvement and management.


Individual Participants: $1,140 by credit card; $1,165 by check
Affiliate/Health Affiliate Partners: Two class days per participant.

Available Discounts