Process Improvement for Service Operations: Yellow Belt Training and Certification | Weatherhead School at Case Western Reserve University
Executive Education Programs

Process Improvement: Yellow Belt Training and Certification

Become indispensable to your team with fundamental knowledge of lean and Six Sigma DMAIC methodology, concepts, and basic process improvement tools

This course provides project leaders with the ability to apply process improvement and quality concepts to Six Sigma projects in transactional service industries. With case studies and examples tailored specifically to services as represented in the participant group, individuals will understand the relevance, utility and impact of various methodologies and tools to their specific objectives.

Specifically, the course will provide an understanding of the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology, concepts, and basic process improvement tools. Basic Lean concepts will be integrated into the course content.

The course will introduce the following DMAIC tools: Key processes identification, project definition, process maps, SIPOC, supplier and customer requirements validation, measurement systems, affinity diagram, Pareto chart, trend chart, histogram, fishbone diagram, 5-why analysis, scatter plots, FMEA, error-proofing, control charts and control plans.

Case studies relevant to the participant group will be used to apply the tools to the Six Sigma framework. The DMAIC methodology will be presented with case studies and examples from service and business process applications. Service-oriented industries may include insurance, healthcare, financial services, and other administrative functions.


Learning Outcomes

As a result of attending this programs, participants will:

Who Should Attend

The course is targeted at members of the service sector who seek a firm grasp of how the various Lean Sigma Process tools can be utilized in their specific projects. This course will be beneficial for: (1) individuals who are in organizations that are beginning to deploy Six Sigma or (2) for individuals in service-oriented industries, who will be contributing members of Six Sigma teams.  The information covered in this course will satisfy the requirement for Yellow Belt Certification.  Certification will be granted to those who pass the final assessment.


Individual Participants: $1,390
Package Pricing: 2 class day per participant

Available Discounts