Managing and Developing Talent: A Program for All Managers

Raise the bar and discover how to better select, develop and get the best from the people on your team


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This program is part of the following certificate:

Continuing Education

This class is eligible for the following continuing education credits:

Ohio CPA 8 CPE
PMI Project Manager 6 PDU


Questions about finding the right program, corporate packages, or planning your visit? We're here to help.

216.368.6413 or 800.736.6403

Many companies focus on discreet “job skills” that are important for an employee “to do the job”. Hiring and promotion decisions are often based upon those job skills. Even with this focus on discreet and measurable skills, some employees do poorly. What is missing? Skills can be taught, measured and improved, so aren’t they enough?

The fact is we all know that it takes more than just the bare essentials to make a successful employee. There are important critical success factors that are sometimes difficult to define or measure — factors like drive, initiative, attitude, and so on. Many of these less easily defined factors are termed “competencies”. And it is competencies that often have the greatest impact on an employee’s success and promotability. The most successful organizations and leaders who want to raise the bar on talent tend to look beyond job skills and job description to select, develop and challenge their people. They look at competencies.

This workshop will give leaders a greater understanding of what talent management is all about — and their role in managing the talent that reports to them. Participants will practice identifying, selecting and using competencies. They will explore how competencies can be used to supplement or improve how they select, manage and develop the employees that report to them. This highly interactive workshop is important for managers at all levels who are responsible for hiring, leading, and developing their team members.

Instructor Date and Time Location  
Susan Cucuzza   Wednesday, May 14 from 9 a.m. to 4:30 p.m.
Cleveland, OH Add to Cart

Susan Cucuzza  
Date and Time:
Wednesday, May 14 from 9 a.m. to 4:30 p.m.
Cleveland, OH
Add to Cart


  • Skills vs. competencies
  • The role of competencies in hiring, performance management, succession planning and career development
  • Competency model examples
  • Group practice: competency sort and prioritization
  • Exercise: competency approach to talent management
  • Behavior-based interviewing
  • Exercise: behavior-based questions

Learning Outcomes

As a result of attending this program, participants will:

  • Differentiate between skills and competencies
  • Enhance job and role descriptions to skills + competencies
  • Incorporate competencies into leadership and management practices and decisions around talent

Who Should Attend

Leaders across all functional areas who make internal and external talent decisions.


Individual Participants: $645
Package Pricing: 1 class day per participant

Available Discounts


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Weatherhead School of Management
Case Western Reserve University

10900 Euclid Avenue
Cleveland, Ohio 44106-7235 USA