Managing Change in Healthcare

Real-world strategies for tackling industry challenges under current healthcare reform

Healthcare professionals and their organizations face a confounding array of challenging forces that have fundamental impact on healthcare practice. These forces include the influence of new legislation, competition, payers, and patients. As the call for greater quality, convenience, and consistent productivity increases, healthcare providers need to not only understand the underlying factors for these changes, but how to manage that change as well. This course applies successful change management approaches and tools to the healthcare industry. Participants will leave this two-day program with some basic knowledge of key Lean tools that enable their ability to improve their healthcare processes and increase quality.

Course Outline

  1. Current Challenges in Healthcare under Reform
    1. Payment based on patient results across current professional and institutional boundaries
    2. Alignment of professionals and organizations required by new contracts and organizations (i.e., ACOs)
    3. Medicare rates assuming productivity (output/labor) increases equal to the rest of the economy
    4. Redesign of processes and systems necessitated by limited potential of incremental gains
  2. Change management principles and implications for individuals and organizations
    1. Change approaches
    2. Strategies for dealing with change
  3. New ways of working: boundary shifts across the healthcare value chain
    1. Changing responsibilities: “your problem is now my problem”
    2. How do we solve challenges together as a system?
  4. Positioning people for success
    1. Aligning individuals with the goals and objectives of the organization
    2. Stakeholder analysis
    3. Dealing with resistance
    4. Communicating change
  5. Redesigning the future state: Generating quality and value with robust process improvement
    1. Process mapping
    2. Value stream mapping
  6. Achieving consistent productivity increases impacting cost, quality and convenience
    1. What is Lean Healthcare?
    2. 6 Primary Aims to Improve Care
    3. Lean Healthcare Tools
      1. Waste Removal
      2. 5S
      3. Error Proofing in Healthcare
      4. Visual Controls
    4. Application to quality, cost and convenience, dimensions of value
  7. Implementing and sustaining change

Learning Outcomes

As a result of attending this program, participants will:

Who Should Attend

This program is designed for clinical and non-clinical healthcare practitioners, managers and leaders.


Individual Participants: $1,290
Package Pricing: 2 class day per participant

Available Discounts