Enhancing the Patient Experience for a Competitive Edge | Weatherhead School at Case Western Reserve University

Enhancing the Patient Experience for a Competitive Edge

Value-based purchasing and transparency in patient satisfaction reporting are creating a burning platform for healthcare organizations to improve the patient experience now! Those who can deliver a consistently positive patient experience will reap the benefits of higher reimbursement and better patient retention. But to achieve the ideal patient experience, healthcare leaders need to understand the patients’ perspective and develop a culture that engages the hearts and minds of both employees and providers. Success takes more than a list of tactics - it requires strategic objectives and transformational leadership.

This session will help you understand the patient perspective and how to spot opportunities for improving at key touch points. You’ll identify key drivers of success and begin the process of creating a methodical service excellence work plan.


Learning Outcomes

As a result of attending this program, participants will:

Who Should Attend

This session is designed for both middle managers and senior leaders who want to improve the patient experience. It is ideal for leadership teams who have identified the patient experience as a strategic objective and need a either a roadmap or compass for the journey.


Available Discounts