Empathy: A Tool for Patient Satisfaction and Profitability

Empathetic communication goes beyond the soft skills to impact your organization's bottom line

Empathetic communication is the cornerstone of a positive patient experience, and when used appropriately, can also have a positive impact on an organization's bottom line. Because of this, empathy must be taught and reinforced at every level of an organization. This communication style, along with a robust service recovery strategy will enhance the service culture of an organization, while improving employee engagement, patient satisfaction and profitability.


Learning Outcomes

As a result of attending this program, participants will:

Who Should Attend

Executives, managers and individual contributors at all levels that have responsibility for patient satisfaction.


Individual Participants: $420
Package Pricing: 1 class day per participant

Available Discounts