Communicating with Impact

Communicating...it is and has always been one of the most critical skills for managers and professionals. In this practical and engaging presentation, you will learn the new 6-Step IMPACT process to improve communication and achieve greater results, based on Patrick’s book “Communicating with IMPACT“. This dynamic program will help you to develop your communication skills -- listening as well as speaking, verbal as well as non-verbal and written. You will learn to capitalize on your strengths and minimize your weaknesses.

Topics

• Communication skills inventory
  • Identify strengths and areas for improvement

Learn and apply the IMPACT Process:

• Intentional Communication
  • Crafting a strategic intention statement
  • Outcome thinking
  • The power of why
• Message Management
  • Non-linear outline technique
  • Various methods to articulate your message
  • Challenges of linear communication
  • Impact of non-verbal communication
• Personalize Content
  • Utilizing the 4 Personality Styles to build trust and deeper relationships
  • How to adapt your communication to each style
  • Dealing with difficult styles
• Activated Engagement
  • Influencing others through listening techniques
  • 3 reasons employees are dissatisfied with their supervisors
  • 7 ways to engage the receiver
  • Thought/speech ratio
• Clarified Meaning
  • Selective Perceptive
  • Five listening skills to check for understanding
  • Two ways to summarize to reduce errors
• Transformational Results
  • Two ways to transform words into actions to get greater results
  • Shift the mindset of the receiver to overcome barriers
  • Power of positive reinforcement
• Personal Action Planning Time - to apply the newly learned skills
  • IMPACT Worksheet - Attendees also receive a bonus brochure, The IMPACT Worksheet, which features the IMPACT process steps to help participants apply the process back at work

Learning Outcomes

As a result of attending this program, participants will:

• Identify the 6 principals to Communicating with IMPACT
• Increase your understanding of the 4 communication styles to developing and sustaining powerful relationships
• Know how to actively listen to overcome communication barriers and connect with others
• Recognize the impact of non-verbal behavior on your message
• Learn techniques to check for understanding and increase performance
• Practice using the IMPACT process to change how you communicate both verbally and nonverbally in the workplace
• Develop an "Action Plan" to practice and implement newly learned skills on the job to improve communication skills

Who Should Attend

This seminar is appropriate for anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator.

Costs

Individual Participants: $695
Package Pricing: 1 class day per participant

Available Discounts

Please note that this program is scheduled to occur in-person at the George S. Dively Building in Cleveland, OH.

Case Western Reserve University resumed welcoming visitors to campus as of July 1 in accordance with prior policies and practices. All visitors are expected to follow current pandemic-related restrictions: all faculty, staff, students, and visitors to campus must wear masks indoors.

We ask that all visitors follow the prevention measures as outlined by Case Western Reserve University.