Communicating...it is and has always been one of the most critical skills for managers and professionals. In this practical and engaging presentation, you will learn the new 6-Step IMPACT process to improve communication and achieve greater results, based on Patrick’s book “Communicating with IMPACT“. This dynamic program will help you to develop your communication skills -- listening as well as speaking, verbal as well as non-verbal and written. You will learn to capitalize on your strengths and minimize your weaknesses.
| Instructor | Date and Time | Location | |
|---|---|---|---|
| Patrick J. Donadio, MBA | Tuesday, June 30, 2020 from 1 p.m. to 5 p.m. | Online - Webinar | Add to Cart |
| Patrick J. Donadio, MBA | Tuesday, Nov. 3, 2020 from 9 a.m. to 4:30 p.m. | Cleveland, OH | Add to Cart |
- Instructor:
Patrick J. Donadio, MBA
Date and Time:
Tuesday, June 30, 2020 from 1 p.m. to 5 p.m.
Location:
Online - Webinar
Add to Cart
- Instructor:
Patrick J. Donadio, MBA
Date and Time:
Tuesday, Nov. 3, 2020 from 9 a.m. to 4:30 p.m.
Location:
Cleveland, OH
Add to Cart
Pre-work for the 6/30 offering
Since we have condensed this class down to 4 hours, we are asking you to do some work before and after class so you can still qualify for your full CEU credits. Estimated completion time: 2hrs.
Prework:
- Impact Video
- Watch a short video and take a few notes to discuss in class:
- Overview of the IMPACT Process:
- What are the six steps - we will go over this process in our workshop to help you start communicating with impact.
- Which steps are new to you or you feel you tend to skip?
- Communication Goal/Scenario
- What is your biggest interpersonal Communication Challenge at work you want to focus on in class?
- Come prepared with a real communication scenario that you can use to apply the IMPACT process to in class.
- Reading Assignment & Self-Assessment (will be provided)
- Read and complete the “Rate Your Communication Skills Self- Evaluation”
- Read and complete the “Active Listening Quiz”
- Communication Goal/Scenario
- What is your biggest interpersonal Communication Challenge at work you want to focus on in class?
- Come prepared with a real communication scenario that you can use to apply the IMPACT process to in class. I suggest you write out the scenario (2 -3 sentences) identifying the person, the issue, what you tried to do to resolve it (if you have tried to resolve).
Topics
- Communication skills inventory
- Identify strengths and areas for improvement
- Intentional Communication
- Crafting a strategic intention statement
- Outcome thinking
- The power of why
- Message Management
- Non-linear outline technique
- Various methods to articulate your message
- Challenges of linear communication
- Impact of non-verbal communication
- Personalize Content
- Utilizing the 4 Personality Styles to build trust and deeper relationships
- How to adapt your communication to each style
- Dealing with difficult styles
- Activated Engagement
- Influencing others through listening techniques
- 3 reasons employees are dissatisfied with their supervisors
- 7 ways to engage the receiver
- Thought/speech ration
- Clarified Meaning
- Selective Perceptive
- Five listening skills to check for understanding
- Two ways to summarize to reduce errors
- Two ways to transform words to actions to get greater results
- Power of positive reinforcement
- Personal Action Plan
Learning Outcomes
As a result of attending this program, participants will:
- Identify the 6 principals to Communicating with IMPACT
- Increase your understanding of the 4 communication styles to developing and sustaining powerful relationships
- Know how to actively listen to overcome communication barriers and connect with others
- Recognize the impact of non-verbal behavior on your message
- Learn techniques to check for understanding and increase performance
- Practice using the IMPACT process to change how you communicate both verbally and nonverbally in the workplace
- Develop an "Action Plan" to practice and implement newly learned skills on the job to improve communication skills
Who Should Attend
This seminar is appropriate for anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator.
Costs
Individual Participants: $695
Package Pricing: 1 class day per participant