Beyond Conflict Management: Transforming Conversations and Relationships | Weatherhead School at Case Western Reserve University

Beyond Conflict Management: Transforming Conversations and Relationships

Conflict is natural and inevitable in all human systems. Whether at a personal or professional level, conflict can be challenging and detrimental to relationships and productivity. When faced and handled well, however, conflict can be a motor for positive change and a source of creativity and renewal. Our view of conflict determines, to a large extent, whether or not a creative solution will be found. Successful leaders learn to embrace conflict, create a safe space for honest dialogue, and honor diverse views while effectively reaching agreement. This requires understanding the nature and causes of conflict, the ability to recognize interpersonal dynamics, and the skills to facilitate a process that validates each team member’s contribution, interests, and aspirations. While not all differences disappear, conversations and relationships can be transformed so that fear and distrust are replaced with mutual respect, respect and a commitment to working on shared goals.

In this interactive workshop, participants learn frameworks for assessing conflict situations and skill sets for leading a creative response to conflict. Participants will learn how to leverage conflict to bring out the best in everyone and take the group to a new level. This participatory workshop will draw on the fields of conflict transformation and Appreciative Inquiry, blending successful practices from both fields to prepare participants to take immediate positive action to get unstuck, promote a culture of cooperation, and maximize the creative potential of the organization.

For your convenience, we have broken up the live and virtual sessions over three days 07/22/2020, 7/29/20 and 8/05/20 with self-paced pre- and post-work.
  • Pre-work for virtual offering

    Since we have condensed this class down to 4 hours, we are asking you to do some work before and after class so you can still qualify for your full CEU credits.  Estimated completion time: 2hrs.


    Participants will view short video segments, provide short-answer responses to assigned readings and complete self-assessments. This work will prepare participants for the live lectures and interactive activities in the sessions. 


  • Topics

    Learning Outcomes

    As a result of attending this program, participants will:

    Who Should Attend

    Executives, managers, team leaders and change agents – especially anyone who wants to prepare for positions of greater responsibility and influence, including interpersonal problem-solving, people development, and productivity improvement. 

    This program is especially helpful for individuals in high-pressure environments where success is often dependent upon multiple members of a team working towards specific goals.


    Available Discounts