Tom is a trainer and consultant dedicated to helping organizations improve their performance through development of their people. He has been privileged to work with organizations that are already leaders in their fields but are committed to continually improve. Tom helps top management establish and deploy their strategies objectives, and he teaches people at all levels of the organization the tools they need to develop and execute tactical plans to achieve the objectives they have been given.
His approach emphasizes the clear definition of the processes by which the organization satisfies the needs of the customers and of the business. His insightful questions and deep listening help the organization discover opportunities to measure and improve those processes. His approach emphasizes collaboration and creativity to develop the outstanding leadership and highly responsive teams needed for continuous improvement and sustainable results.
As a trainer, Tom emphasizes the practical application of continual improvement tools and techniques. Training participants develop work/life skills for critical assessment, for recognizing root causes of problems, and for streamlining processes to enhanced customer satisfaction.
Tom’s prior professional experience includes roles in engineering, quality, and operations management. Since 1986, his consulting practice has focused on developing skills for organizational excellence. Clients include United Airlines, Cox Communications, Cuyahoga Community College, Ohio Saving Bank, St. Ives- USA, Case Western Reserve University, Cleveland Clinic, Pierre’s Ice Cream, Kent State University, and the Cleveland Indians.
Areas of Expertise
- Continuous Process Improvement
- Lean Sigma
- Team Coaching
- Leadership Training
- Change Management
- Strategic Planning and Alignment
- Systems Thinking
- Quality and Safety Management Systems
- Customer service
Education and Certificates
- BSME. Cornell University
- Lean Sigma Master Black Belt