Carol Santalucia | Weatherhead School at Case Western Reserve University
Executive Education Instructors
Carol Santalucia

Carol Santalucia

Carol Santalucia, vice president of CHAMPS Patient Experience / Santalucia Group, is a seasoned healthcare leader with a passion for enhancing the patient experience through service excellence and patient advocacy. Santalucia has more than 30 years of healthcare experience, including serving as Cleveland Clinic's Director, Service Excellence in the Office of Patient Experience. Santalucia is a dynamic speaker and facilitator who received an MBA in Healthcare Administration from Cleveland State University and a BS in Psychology from Denison University. She is skilled at engaging and motivating others for productive outcomes, and enjoys working with teams to promote teamwork and accountability.