Process Mapping Revealed

Business Analysis, Quality Improvement and Process Redesign

Process mapping can be an extremely powerful diagnostic tool for your organization. And you may well find more than process issues—including structural problems, poor controls and people issues. This program will help you overcome the obstacles that can cripple your processes and easily frustrate customers and employees. Using practical tools applied to your own, real-world situation, you will gain insights that get to the root cause of quality and timeline issues. Applying fundamental design principles, you will learn how to identify and fix broken processes, as well as how to design better processes for breakthrough results.

Fee: Yes

Contact Information:
James Van Doren
Weatherhead Executive Education
james.vandoren@case.edu
Phone: 216-368-6413
Fax: 216-368-0200

Website Resources:
Weatherhead Executive Education Programs

Monday, April 21, 2008 from 9 a.m. to 4:30 p.m.
Sponsored by: Weatherhead Executive Education

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Weatherhead School of Management at Case Western Reserve University cultivates creativity, innovation, and purpose-driven leadership to design a better world.