Understanding Dynamic Complexity in Healthcare

Stepping Back from Crisis Management

In healthcare organizations, problem solving is often crisis-driven and, as a consequence, the solutions may be suboptimal. What seems to make sense in the moment can produce unintended consequences and greater crises in the future. In addition, managers typically lead toward quantitative analysis of details rather than a qualitative analysis of the whole solution. System thinking is a way of approaching problems that emphasizes wholes, not parts, and attempts to anticipate and avoid those unintended consequences. It focuses on the interrelationships and dynamics of a solution rather than the components.

Tuesday, Nov. 6, 2007 from 9 a.m. to 4:30 p.m.
Sponsored by: Weatherhead Executive Education

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