Conflict is an inevitable aspect of professional and personal life. Indeed, it is natural to all relationships and group dynamics. While we often fear its negativity, it can also be a catalyst for creativity, growth and change. The successful leader learns to leverage conflict as an opportunity for open and honest discourse to raise and address issues, validate team members' contributions, and promote a culture of understanding. In order to turn conflict into productive dialogue, conflict needs to be understood, embraced and resolved. After all, getting the most out of a diverse team means working through contradictory values, perspectives and opinions in order to reach common goals.

In this highly interactive, skill-based workshop, participants will learn how to respond in various situations of conflict, and develop strategies to minimize the negative impacts of conflict while maximizing its creative possibilities. Participants will learn and practice real-world behaviors that promote a climate of resolution and strengthen positive relationships while keeping energy focused on the agreed upon objectives. They will learn to make conflict work for them, and for the success of the organization.

Topics

• Understanding the nature and dynamics of conflict
• Your role in creating 'environments of understanding'
• Managing emotions and identifying "hot buttons" that contribute to negativity
• How to turn conflict into productive opportunities
• Identifying key strategies for negotiating issues
  • Fostering more win/win outcomes
  • Keeping focused on what is important

Learning Outcomes

As a result of attending this program, participants will:

• Better understand conflict as a potential catalyst for growth and positive change
• Identify opportunities to intervene in constructive ways that lead to mutually satisfactory outcomes for the team and the organization
• Develop strategies, skills and behaviors for strengthening positive conflict resolution
• Better contribute to a climate of positive energy and productivity

Who Should Attend

Executives, managers, team leaders and change agents – especially anyone who wants to prepare for positions of greater responsibility and influence, including interpersonal problem-solving, people development, and productivity improvement.

This program is especially helpful for individuals in high-pressure environments where success is often dependent upon multiple members of a team working towards specific goals.

Costs

Individual Participants: $595
Package Pricing: 1 class day per participant

Available Discounts