System Thinking: Navigating through Complexity

Managers need a global, comprehensive perspective to effectively deal with complex situations. The conventional method in traditional problem solving is to break difficult predicaments into sub-problems which are solved one-by-one, but this process can quickly become cumbersome and ineffective. Instead, learn an approach called "system thinking" that focuses on the interrelationships and dynamics of a situation, and develop a more global perspective that can open up the possibility of new and more effective solutions. Through discussions and hands-on exercises, learn simple tools and techniques you can apply immediately in your organization.

Topics

• Introduction to systems thinking
  • The problems of linear thinking
  • Why unanticipated consequences are unanticipated
  • When is systems thinking helpful?
• Drawing maps of systems
  • Identifying outputs, features and relationships
  • Feedback and delays as managerial issues
• Diagnosing problems in systems
  • Using templates to diagnose organizational problems
  • Anticipating second order effects
• Using systems thinking in your organization, using real situations

Learning Outcomes

As a result of attending this program, participants will:

• Be able to represent complex situations more clearly
• Better anticipate the effects/consequences of their decisions
• Make better arguments for preferred courses of action

Who Should Attend

Managers who are interested in or responsible for solving complex problems for their organizations.