Managers need a global, comprehensive perspective to effectively deal with complex situations. The conventional method in traditional problem solving is to break difficult predicaments into sub-problems which are solved one-by-one, but this process can quickly become cumbersome and ineffective. Instead, learn an approach called "system thinking" that focuses on the interrelationships and dynamics of a situation, and develop a more global perspective that can open up the possibility of new and more effective solutions. Through discussions and hands-on exercises, learn simple tools and techniques you can apply immediately in your organization.
- Introduction to systems thinking
- The problems of linear thinking
- Why unanticipated consequences are unanticipated
- When is systems thinking helpful?
- Drawing maps of systems
- Identifying outputs, features and relationships
- Feedback and delays as managerial issues
- Diagnosing problems in systems
- Using templates to diagnose organizational problems
- Anticipating second order effects
- Using systems thinking in your organization, using real situations
As a result of attending this program, participants will:
- Be able to represent complex situations more clearly
- Better anticipate the effects/consequences of their decisions
- Make better arguments for preferred courses of action
Who Should Attend
Managers who are interested in or responsible for solving complex problems for their organizations.