Professional Development - Program Policies

Program Fee Policy

Note: Weatherhead Affiliate Partners (corporate and nonprofit subscribers) follow a different set of policies than those described on this page. If your employer is an Affiliate Partner, contact your coordinator to register. If you are unsure if your organization is an Affiliate Partner, or do not know who your coordinator is, call 216.368.6413 or 800.736.6403.

Payment is due in full two weeks prior to the start date of the program. For registrations received within two weeks of the date of the program, payment is due on the day of the first program.

Accepted payment methods include:

• Mastercard
• Visa
• American Express
• Discover
• Check

Payments may be made on an installment basis. Please call 216.368.6413 or 800.736.6403 to discuss this payment option.

Late Fee Policy

A late fee of 1.5% will be added every 30 days the invoice remains unpaid past the stated due date.

Substitution Policy

If you are unable to attend a program, we will gladly accept an appropriate substitute participant to take your place up to the day of the program at no extra charge. Exceptions must be made for programs requiring pre-program assessments or assignments that require completion well in advance of the program. These include, but are not limited to, "Coaching for Intentional Development," and "Leading, Developing, and Sustaining High-Impact Teams."

Cancellation Policy

Weatherhead Executive Education will grant a 90% refund for cancellations made five (5) or more business days prior to the start of the program.

There is no refund for cancellations made less than five (5) business days prior to the program - no exceptions will be made.

Participants who have not yet paid their invoice will still be responsible for any and all fees incurred (e.g., late fees, cancellation fees).

If a program is not held for any reason, the University's liability is limited to refund of the program fee.

We will accept one registration transfer to an alternative program offering. There will be no additional fee if the first registration transfer is made more than five (5) business days before the original program start date.

Payment will be applied to the future program at the time of transfer. Any difference in cost between the two programs would also be due at this time.

There is a 10% administrative fee for transfers made less than five (5) business days past the start day of the original program.

We will charge a 10% administration fee for any postponements/transfers made after your free/complimentary registration transfer has been utilized.

Cancelled Programs Policy

Weatherhead Executive Education reserves the right to cancel any program due to weather, “acts of God,” low registration, or for other reasons Weatherhead deems appropriate.  If we cancel a program, participants will be eligible for a refund of fees paid to Weatherhead, not in excess of the total registration/program fee.

Discount Code Policy

Participants may utilize advertised certificate discount codes to receive a discount off select certificate prices when registering for the complete certificate and paying by credit card. Please note: discount codes for certificates are invalidated upon the cancellation of any program for which the discount code was applied.  This is excepted only when an appropriate substitute class is applied at the time of cancellation.  Improperly applied discounts (e.g. non-profit applied incorrectly) or  improperly applied discount codes (e.g. code applied for less classes than required) may be invalidated at the sole discretion of CWRU and Weatherhead’s Executive Education department.   In all cases where the discount or discount code is invalidated, the discounted amount becomes due immediately.

Privacy Pledge

The CWRU Weatherhead Executive Education Department is committed to protecting your privacy. The information we collect ensures that you get the maximum benefit out of the registration site. We only collect information necessary for secure registration and site usage, and to make it possible for us to send you informational updates about Executive Education.

The below statements will outline our privacy policy and the reasons behind the information that may be requested.

• You do not have to give personal information except what is required for us to process your registration. These fields are required during the online registration process.
• We will not share your personal information with outside agencies, except as required by a law enforcement agency.
• Personally identifying information you provide, such a last four digits of Social Security numbers or employment history, will be used only in connection with Executive Education registration and services.
• Other contact information is only used internally by CWRU, and does not contain personal identifiers that would be subject to privacy concerns.
• For further questions or concerns, please contact Weatherhead Executive Education administration at seminars@case.edu or 216-368-0017.

It is the intent of the CWRU Weatherhead Executive Education Department, in conformance with University policies, to prevent identity theft.

E-mail

Occasionally, Executive Education sends e-mail notifications of new programs and conferences, or updates on current programs. In addition, we may send periodic e-newsletters that contain valuable information about the programs and services at Weatherhead Executive Education.

Record Retention

Records of information collected by participants, including names, contact information, and registration and attendance records are kept in a secure password protected database. These records are used only by Executive Education staff for purposes appropriate to the services provided by Executive Education. Records of registration and attendance are active and available, in most cases, from November 01, 1999 through present, and shared per request with participants and their sponsoring employers. It is the intent of Weatherhead Executive Education to keep whole and accurate registration and attendance records as long as possible, in service to our participants.