Interpersonal Communication Skills

Communicating…it is and has always been one of the most critical skills for managers. Anyone who masters the skill wields the power to get things done – and get noticed. This program will sharpen your listening and speaking skills, and teach you new verbal and non-verbal techniques. Learn how to use your strengths and minimize your weaknesses to improve working relationships. Develop interpersonal skills to build a climate of trust and cooperation.

Topics

• Communication and persuasion barriers
  • Jargon, vague terminology
  • Close-mindedness quiz
  • Fake attention, selective perception, information assumption
  • Thought/speech ratio
  • Lack of empathy
• Avoiding gender fender benders
• Influencing others through listening techniques
  • The EARS formula for improving listening skills
  • Neuro-linguistics programming strategy for connecting and influencing others
• Handling negative feedback in a positive manner
• The care and feeding of employees
  • How do I give feedback, praise, constructive criticism
• Personal action plan

Learning Outcomes

As a result of attending this program, participants will:

• Understand the critical importance of listening to others in order to overcome communication barriers in the workplace
• Be able to discern the overall communication differences between men and women
• Discover a non-verbal communication strategy to establish a conducive climate for interactions with others
• Learn how to give positive and negative feedback to others

Who Should Attend

Anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator.

Costs

Individual Participants: $645
Package Pricing: 1 class day per participant

Available Discounts