Equips managers to execute strategy across business functions at higher levels of efficiency and effectiveness.

Coursework for the Certificate:

A certificate is awarded after completion of four of the programs listed below. In the case of two-day programs, participants should attend both days and these courses will fulfill two (2) of the four (4) class day requirement. Certificate requirements should be completed within an 18-month period.

• Beyond the Balanced Scorecard- Four-Part Webinar Series - July 19, July 26, August 2 & August 9, 2011
• Process Improvement for Service Operations: Yellow Belt Training and Certification - March 27 - 28, 2012
• From Staff Function to Internal Consultant: Practices and Tools for Better Results - June 28 - 29, 2012
• Process Improvement for Healthcare: Yellow Belt Training and Certification - September 12 - 13, 2012
• Change Leadership - October 9, 2012
• Organizational Agility: Methods for Handling Risks, Obstacles, and Uncertainty - October 24, 2012

Cost of Certificate:

Registration

To register online for the entire certificate, please select four (4) of the appropriate classes listed above. We will automatically track your progress towards completion of your certificate. Alternatively, you can register by phone at 216-368-6413. You have 18 months to complete any of our leadership, management, or functional knowledge certificates. Also please be aware that a program can only be applied toward the requirements of one certificate.

Receipt of Certificate

Certificates will be automatically produced and sent out to participants who have completed the requirements twice a year. Participants can expect to receive certificates in December/January or June/July after the completion of their courses.