Faculty – Jagdip Singh

JagdipSingh - Professor, Design & Innovation
AT&T Professor of Marketing
Professor, Design & Innovation

jagdip.singh@case.edu
216.368.4270
Peter B. Lewis Building 221
Office Hours: By Appointment Only

Jagdip Singh’s research involves building and sustaining effective and enduring connections between organizations and their customers, especially in service industries. Singh studies how firms organize, implement and support change and knowledge management to balance the competing goals of productivity and quality in the frontlines. He also studies conflicts of interest in professional markets, and its implications for marketing theory and practice.

Personal Website
Curriculum Vita

PhD, Texas Tech University, 1985
DIT, Indian Institute of Foreign Trade, 1978
BTech, Indian Institute of Technology, 1975

Initially Appointed: 1985

Interests and Courses

Research

Designing Effective Interfaces between Organizations and Consumers, Dynamics of Trust and Value in Market Networks, and Pragmatic Learning in Organizational Frontlines and Consumer Communities

Teaching

Marketing Insight Management, Marketing Knowledge Management, Research Inquiry Seminar

Recent Courses and Syllabi

Course evaluation ratings (login required)

Selected Publications


Presentations


Academic and Professional Activities


Awards