Assistant Professor, Marketing and Policy Studies
Assistant Professor, Case Western Reserve University School of Medicine
Research Faculty, Center for Services Leadership, ASU

Ph.D., Arizona State University, 2008
M.B.A., University of Portland, 2004
B.A., Colgate University, 1988

Dr. Gallan's research interests focus on issues of service innovation, service design, and customer experience, especially including effects on service quality and productivity. His research has been published in the Journal of the Academy of Marketing Science and California Management Review, among others.

Andrew’s extensive career experience in sales management and marketing includes the pharmaceutical industry and involvement with healthcare not-for-profit organizations.

Dr. Gallan has a secondary appointment in the school of medicine with the department of neurology, and is a member of the Neurological Outcomes Center at University Hospital. Andrew was a member of an award-winning 2008-2009 grant team that evaluated adult and childhood obesity rates and policy-relevant factors for the Ohio Family Health Survey research program. His newest research project explores customer-centric service innovation and patient collaboration in healthcare.

Interests

Teaching

Andrew's teaching interests include Customer Relationship Management, Services Marketing and Management and Healthcare Service Design and Management.

Research

Dr. Gallan's research interests focus on issues of service innovation, service design, and customer experience, especially including effects on service quality and productivity.

Selected Publications

• Jackson, Jr. , D. W., Schlacter, J. L., Bridges, C., Gallan, A. (2010). A Comparison and Expansion of the Bases Utilized for Evaluating Salespeople’s Performance (4 ed., vol. 18, pp. 393-404). Journal of Marketing Theory and Practice.
• Michel, S., Brown, S. W., Gallan, A. (2008). An Expanded and Strategic View of Discontinuous Innovations: Deploying a Service-Dominant Logic (1 ed., vol. 36, pp. 54-66). Thousand Oaks, CA: Journal of the Academy of Marketing Science.
• Gallan, A., Michel, S., Brown, S. W. (2008). Service-Logic Innovations: How to Innovate Customers, Not Products (3 ed., vol. 50, ). Berkeley, CA: California Management Review.
• Jackson, Jr., D. W., Hollmann, T., Gallan, A. (2006). Examining Career Development Programs for the Sales Force (5 ed., vol. 21, pp. 291-299). Cambridge, MA: Journal of Business & Industrial Marketing.
• Gallan, A. (2005). Factors that Influence Physicians' Prescribing of Pharmaceuticals: A Literature Review (4 ed., vol. 16, pp. 3-46). Philadelphia, PA: Journal of Pharmeceutical Marketing and Management.

Presentations

• Jung, R. S. (Presenter & Author), McCartney, L. (Author Only), Tatsuoka, C. (Author Only), Furlan, A. (Author Only), Sila, C. (Author Only), Gallan, A. (Author Only) International Stroke Conference, "Impact of a New Neuroscience Intermediate Care Unit on Acute Stroke Care: Quality, Cost, and Nursing Productivity", American Heart Association/American Stroke Association, Los Angeles, CA. (2011).
• Gallan, A. (Presenter & Author), Burke Jarvis, C. (Author Only), Brown, S. W. (Author Only), Bitner, M. (Author Only) American Marketing Association Summer Marketing Educators' Conference , "Effects of Customer Positivity and Coproduction on Perceptions of a Healthcare Service Experience", American Marketing Association, Boston, MA. (2010).
• Cuttler, L. (Presenter & Author), Singer, M. (Author Only), Simpson, L. (Author Only), Gallan, A. (Author Only), Nevar, A. (Author Only), Silvers, J. (Author Only) Supporting Decision-Making Through Research: Findings from the 2008 Ohio Family Health Survey Sponsored Projects, "Obesity in Children and Families Across Ohio", Ohio Department of Health, Columbus, OH. (2009).
• Gallan, A., Michel, S., Brown, S. W. Frontiers in Service 2008, "Creating Innovative Service for the Bottom of the Pyramid", University of Maryland, College Park, MD. (2008).
• Gallan, A., Michel, S., Brown, S. W. DSI Annual Conference 2007, "Service Logic Innovations: Innovate Customers, Not Products", Decision Sciences Institute, Phoenix, AZ. (2007).
• Gallan, A. The 10th International Research Symposium on Service Excellence in Management , "Interorganizational Coordination and Customer Participation in Creating Service Excellence: A Conceptual Model", QUIS, Orlando, FL. (2007).
• Gallan, A., Michel, S., Brown, S. W. Berkeley/Tekes Service Innovation Conference, "Discontinuous Service Logic Innovations: Theoretical Foundaitons and Practical Applications", University of California, Berkeley, CA. (2007).

Academic and Professional Activities

• Academy of Management. 2010 - Present
• Marketing Science Institute. 2008 - Present
• American Marketing Association. 2008 - Present
• Academy of Marketing Science. 2007 - Present
• Committee Chair, Marketing Division Awards Committee , 2010 - Present
• Committee Member, Marketing Department Hiring Committee, 2010
• Reviewer, Ad Hoc Reviewer, Design Issues, 2010 - Present
• Reviewer, Ad Hoc Reviewer, Marketing Science Institute Dissertation Proposal Competition 2010, 2010
• Reviewer, Conference Paper, American Marketing Association Winter Marketing Educators’ Conference 2011, 2010
• Coordinator, Marketing Division Brown-Bag Research Presentation Series, 2009 - 2010
• Committee Member, Marketing Department Hiring Committee, 2009
• Committee Member, Neurological Outcomes Center Stroke Task Force, 2009 - Present
• Committee Member, University Hospital Neurological Outcomes Center, 2009 - Present
• Reviewer, Ad Hoc Reviewer, Journal of Service Research, 2009 - Present
• Session Chair, 2010 American Marketing Association Summer Educators’ Conference, 2009 - 2010
• Healthcare Marketing Track Chair, American Marketing Association 2010 Summer Educators Conference, Boston, MA, 2009 - 2010
• Reviewer, Conference Paper, American Marketing Association 2010 Winter Educators Conference, 2009
• Reviewer, Conference Paper, Society of Marketing Advances, New Orleans, LA, 2009
• Guest Speaker, Entrepreneurs EDGE, 2009
• Committee Member, Marketing Department Hiring Committee, 2008

Awards

• 2009 Health Policy Research Award for Independent Scholarship, Health Policy Institute of Ohio. (2009).
• Consortium Fellow, AMA/Sheth Foundation Doctoral Consortium. (2007).
• Visiting Doctoral Scholar, Faculty of Economics and Business, Maastricht University . (2007).