Develop interpersonal competencies to steer performance.
Managing Others
- Fundamentals of Management
- Managing Performance
- Transforming Conflict
- Creating, Building and Repairing Teams
- Multidimensional Negotiations
- From Managing to Coaching
- Developing Your Management Skills
- How to Communicate Like a Manager
- Motivating for Peak Performance
- Managing Teams across Departments, Locations and Time Zones
How to Communicate Like a Manager
Certificate
This class is part of the Fundamentals of Management Certificate
Strong communication skills are critical for people who manage others. In an increasingly diverse and complex work environment, one communication style does not fit all situations. This course provides management communications tools that help managers build relationships and improve team performance. Participants in this seminar will assess their personal communication styles and learn ways to leverage their differences with others. Through models and exercises, participants will also learn about specific competencies to raise the performance and motivation of those they manage.
| Instructor | Date and Time | Location | |
|---|---|---|---|
| Ruth Herrman Siress | March 25, 2010, 9:00 a.m. - 4:30 p.m. | Cleveland, OH | Add to Cart |
Topics
- The Self Profile
- Understand communication style differences and build skills that make differences work for you, not against you
- Learn how to use language that influences and connects with style differences
- Models for effective managerial communications
- Ensuring that the message is targeted, clear and specific
- Listening and understanding to build commitment
- Measuring progress and increasing efficiency
- Master the art of asking questions to get the information needed
- Diffusing and managing “hardball” tactics
- How to disagree without being disagreeable
- Giving constructive criticism
- Receiving feedback positively
Learning Outcomes
As a result of attending this class, participants will:
- Apply a five-step communication tool that provides a framework for communicating any idea, plan or request
- Use proven communication strategies for dealing with performance and attitude problems without arousing resentment
- Learn how to become a take-charge leader, whom people respect and want to follow
Who Should Attend
Managers and supervisors who would like to build their leadership capacity by developing communication skills beyond the basics of interpersonal communications.
Prerequisites
No prerequisites
Recommended Prior Knowledge
Prior coursework in interpersonal communications recommended. Interpersonal Communication Skills would be an appropriate pre-requisite.Continuing Education Credits
| PMI Project Managers | 6 PDU |
|---|---|
| SPHR Professionals | 6 CEU |
| PHR Professionals | 6 CEU |
| OHIO CPA | 8 CPE |
Costs
Individual Participants: $570 by credit card; $595 by check
Affiliate/Health Affiliate Partners: One class day per participant.
