Designing Solutions for Innovation and Strategy

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System Thinking: Navigating through Complexity

Certificate

This class is part of the Designing Solutions for Innovation and Strategy Certificate and the Advancing Manager Certificate.

Managers need a global, comprehensive perspective to effectively deal with complex situations. The conventional method in traditional problem solving is to break difficult predicaments into sub-problems which are solved one-by-one, but this process can quickly become cumbersome and ineffective. Instead, learn an approach called "system thinking" that focuses on the interrelationships and dynamics of a situation, and develop a more global perspective that can open up the possibility of new and more effective solutions. Through discussions and hands-on exercises, learn simple tools and techniques you can apply immediately in your organization.

Instructor	Date and Time	Location
Fred Collopy, Ph.D.	October 14, 2009 , 9:00 a.m. - 4:30 p.m.	Cleveland, OH	Add to Cart

Topics

• Introduction to systems thinking
  • The problems of linear thinking
  • Why unanticipated consequences are unanticipated
  • When is systems thinking helpful?
• Drawing maps of systems
  • Identifying outputs, features and relationships
  • Feedback and delays as managerial issues
• Diagnosing problems in systems
  • Using templates to diagnose organizational problems
  • Anticipating second order effects
• Using systems thinking in your organization, using real situations

Learning Outcomes

As a result of attending this class, participants will:

• Be able to represent complex situations more clearly
• Better anticipate the effects/consequences of their decisions
• Make better arguments for preferred courses of action

Who Should Attend

Managers who are interested in or responsible for solving complex problems for their organizations.

Prerequisites

No prerequisites

Recommended Prior Knowledge

None

Continuing Education Credits

PMI Project Managers	6 PDU
OHIO CPA	8 CPE
SPHR Professionals	6 CEU
PHR Professionals	6 CEU

Costs

Individual Participants: $570 by credit card; $595 by check
Affiliate/Health Affiliate Partners: One class day per participant

Available Discounts