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Certificate

This class is part of the Financial Decision-Making Certificate, Operational Excellence Certificate and the Advancing Manager Certificate.

Measurement is a critical component of any management system. Most managers recognize its vital role in communicating, motivating and tracking the achievement of an organization's strategy. Despite this recognition, most managers and organizations focus on financial indicators. How can a manager create a more 'balanced' view of his or her organization's performance? What types of measures help employees work together toward common goals, rather than taking a narrow view of just their own job or department? How can measurement help employees better understand strategy, and deliver results? Through a series of hands-on exercises and activities, learn how to leverage the Balanced Scorecard to better measure and manage performance.

Topics

• Overview of the Balanced Scorecard
• Linking department strategy with overall corporate strategies
• Reviewing current company metrics
• Identifying new measures to 'preview' performance
• Communicating the business through performance metrics

Learning Outcomes

As a result of attending this class, participants will:

• Identify linking strategies and key processes within their departments
• Define metrics and measurements which show a 'balanced' picture of performance
• Understand how strategies and goals can be communicated as performance targets
• Better measure what is happening in their businesses

Who Should Attend

Experienced managers and key contributors who are interested in how they can better contribute to organizational performance. Pairs or groups of colleagues are encouraged to attend the session together.

Prerequisites

No prerequisites

Recommended Prior Knowledge

This seminar is for people with little experience or exposure to the Balanced Scorecard. However, a rudimentary level of knowledge in finance may enhance the learning experience. Consider Analyzing Financial Statements for Non-Financial Managers or Financial Decision-Making for Non-Financial Managers.

Continuing Education Credits

Costs

Individual Participants: $570 by credit card; $595 by check
Affiliate/Health Affiliate Partners: One class day per participant.

Resources for current students, faculty, and staff.