Master verbal and non-verbal communication techniques to create relationships grounded in trust and cooperation.
Interpersonal Communication Skills
Certificate
This class is part of the Communication and Professional Skills Certificate
Communicating…it is and has always been one of the most critical skills for managers. Anyone who masters the skill wields the power to get things done – and get noticed. This program will sharpen your listening and speaking skills, and teach you new verbal and non-verbal techniques. Learn how to use your strengths and minimize your weaknesses to improve working relationships. Develop interpersonal skills to build a climate of trust and cooperation.
| Instructor | Date and Time | Location | |
|---|---|---|---|
| Patti Hathaway | March 3, 2010, 9:00 a.m. - 4:30 p.m. | Cleveland, OH | Add to Cart |
Topics
- Communication and persuasion barriers
- Jargon, vague terminology
- Close-mindedness quiz
- Fake attention, selective perception, information assumption
- Thought/speech ratio
- Lack of empathy
- Avoiding gender fender benders
- Influencing others through listening techniques
- The EARS formula for improving listening skills
- Neuro-linguistics programming strategy for connecting and influencing others
- Handling negative feedback in a positive manner
- The care and feeding of employees
- How do I give feedback, praise, constructive criticism
- Personal action plan
Learning Outcomes
As a result of attending this class, participants will:
- Understand the critical importance of listening to others in order to overcome communication barriers in the workplace
- Be able to discern the overall communication differences between men and women
- Discover a non-verbal communication strategy to establish a conducive climate for interactions with others
- Learn how to give positive and negative feedback to others
Who Should Attend
Anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator. Consider How to Communicate Like a Manager as a follow-up program.
Prerequisites
No prerequisites
Recommended Prior Knowledge
None
Continuing Education Credits
| PMI Project Managers | 6 PDU |
|---|---|
| SPHR Professionals | 6 CEU |
| PHR Professionals | 6 CEU |
| OHIO CPA | 8 CPE |
Costs
Individual Participants: $570 by credit card; $595 by check
Affiliate/Health Affiliate Partners: One class day per participant.
