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Interpersonal Communication Skills
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| Subject | Communication and Professional Skills |
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| Certificate | Communication and Professional Skills Certificate |
| Prerequisites | No prerequisites |
| Cost (Available Discounts) |
Individual Participants: $570 by credit card; $595 by check Affiliate/Health Affiliate Partners: One class day per participant. |
| Program Dates | Continuing Education | ||||||||
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This program provides continuing education credit for the following professions:
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December 2, 2008, 9:00 a.m. - 4:30 p.m. Communicating…it is and has always been one of the most critical skills for managers. Anyone who masters the skill wields the power to get things done – and get noticed. This program will sharpen your listening and speaking skills, and teach you new verbal and non-verbal techniques. Learn how to use your strengths and minimize your weaknesses to improve working relationships. Develop interpersonal skills to build a climate of trust and cooperation.
Topics
- Communication and persuasion barriers
- Jargon, vague terminology
- Close-mindedness quiz
- Fake attention, selective perception, information assumption
- Thought/speech ratio
- Lack of empathy
- Avoiding gender fender benders
- Influencing others through listening techniques
- The EARS formula for improving listening skills
- Neuro-linguistics programming strategy for connecting and influencing others
- Handling negative feedback in a positive manner
- The care and feeding of employees
- How do I give feedback, praise, constructive criticism
- Personal action plan
Learning Outcomes
As a result of attending this program, participants will:
- Understand the critical importance of listening to others in order to overcome communication barriers in the workplace
- Be able to discern the overall communication differences between men and women
- Discover a non-verbal communication strategy to establish a conducive climate for interactions with others
- Learn how to give positive and negative feedback to others
Who Should Attend
Anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator. Consider How to Communicate Like a Manager as a follow-up program.
Level of Prior Knowledge in This Subject Area: None
