Predicting Performance: Using Balanced Scorecard and Other Metrics

Many organizations report performance metrics through a myriad of measures, from tables and pie charts to red-yellow-green scorecards and time series diagrams. Yet organizations that use these and similar historical types of data for running their business are not unlike driving a car by only looking at the rear view mirror – a risky practice. In this program, we will introduce a unique predictive measurement assessment system that shows how to examine a process for regions of stability. In identifying such a region, we can consider the data from this time frame a random sample of the future. The implication of this is that we can now look out the windshield of our car to make business decisions. If we don't like what we see, we can apply the brakes or turn the steering wheel; i.e., do something different, not unlike creating and executing a process improvement project. Through a series of hands-on activities, managers will learn how to use a predictive metric system throughout the business to orchestrate activities for the most beneficial behaviors, and avoid much wasted effort.

Topics

Learning Outcomes

As a result of attending this program, participants will:

Who Should Attend

Experienced managers and key contributors/practitioners who are interested in how they can better contribute to organizational performance. Pairs or groups of colleagues are encouraged to attend the session together.