Performance Management

Learn consultative practices that dramatically increase the chances of real success over time.


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This program is part of the following certificates:

Continuing Education

This class is eligible for the following continuing education credits:

Counselor 12 CEU
Healthcare Executive 12 CEU
Nurse 12 CME
Nursing Home Administrator 12 CEU
Ohio CPA 16 CPE
PHR Professional 12 CEU
PMI Project Manager 12 PDU
SPHR Professional 12 CEU
Social Worker 12 CEU


Questions about finding the right program, corporate packages, or planning your visit? We're here to help.

216.368.6413 or 800.736.6403

Studies reveal staggering failure rates for many change programs — over the past fifteen years, at best, only a third of change initiatives met their objectives in organizations across North America and Europe. Additional studies show that there is less time to do more work with fewer resources than ever before; and that there is an unrelenting demand for better performance in spite of mature markets, industry consolidation, frenzied acquisitions, and increased competition. In this heated business climate, managers, staff support professionals, and change practitioners do not have the time or the luxury to sample new fads in hopes of making a difference in performance.

This two-day program challenges conventional wisdom and practice, taking a realistic view of organizational dynamics and the challenges of effecting meaningful change. Because many people who are charged with leading or supporting critical initiatives must often rely on exercising indirect influence (since they lack control over financial or human resources, or have limited decision-making authority), this program targets consultative practices that dramatically increase the chances of achieving sustainable, desired results. Specifically, the program prepares staff professionals to: 1) achieve positive change by tackling the obvious & converting inert knowledge into action and results; 2) employ an outcomes-based rather than activities-based approach; and 3) apply effective consulting tools and practices.

Instructor Date and Time Location  
Harlow B. Cohen   Thursday, June 28, 2012 from 9 a.m. to 4:30 p.m.
Friday, June 29, 2012 from 9 a.m. to 4:30 p.m.
Cleveland, OH Event has Passed

Harlow B. Cohen  
Date and Time:
Thursday, June 28, 2012 from 9 a.m. to 4:30 p.m.
Friday, June 29, 2012 from 9 a.m. to 4:30 p.m.
Cleveland, OH
Event has Passed


Participants should have five to ten years of work experience as a staff support professional and the ability and opportunity to make an impact within an organization.


  • Converting inert knowledge into positive change
    • The Performance Paradox (Unearthing "The Dinosaur in the Living Room")
      • Unleashing organizational potential
      • Bridging the gap between awareness and action
    • Reframing the core challenge and mindset
    • Managing awareness, accountability and attainment
  • Designing change projects for success
    • Project success defined
    • What works, what doesn't, and the underlying factors
    • Developing high impact consultative practices
  • Applying effective consultative practices
    • Understanding the organizational "client system" and identifying hidden factors
    • Client mapping
    • Building sponsor and stakeholder relationships, interviewing, and conducting exploratory discussions

Learning Outcomes

As a result of attending this program, participants will:

  • Discover ways to achieve positive change by tackling the obvious and converting inert knowledge into action and results
  • Bridge the gap between awareness and action
  • Employ a high impact consulting model that has better chances of delivering actual results that are sustainable
  • Apply effective consulting tools and practices to strengthen sponsor and stakeholder relationships
  • Uncover hidden factors that can impact a change or consulting project
  • Learn how to map and analyze an internal or external "client system"
  • Leave with a blueprint for fostering strong relationships and shaping well-designed projects

Who Should Attend

Staff professionals are defined as those positions and people responsible for facilitating change within an organization, but who do not have the requisite authority or power to make it happen. These may include HR staff, OD practitioners and change agents, project or program managers, lean production coordinators, quality professionals, or internal/external consultants.


Individual Participants: $1,290
Package Pricing: 2 class day per participant

Available Discounts


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Weatherhead School of Management
Case Western Reserve University

10900 Euclid Avenue
Cleveland, Ohio 44106-7235 USA