Enhancing the Customer Experience through Service Innovation Design

Create more value and discover new ways to retain your customers

In the rapidly advancing digital age and knowledge economy, service innovation emerges as a powerful way of transforming the way organizations engage with customers. Through service innovation, organizations create deliberate and thoughtful experiences using carefully arranged tangible and intangible resources. Although service is not a new concept, it is becoming the primary means for creating value as the economy moves away from material goods. Enhancing experience-based service is critical for most organizations.

In this hands-on design workshop, participants will take part in a simulation and learn key principles of service innovations and how the design inquiry methodology can be effectively used to uncover these opportunities. Participants can apply the methods and principles covered in the program to both consumer and industrial markets, as well as for internal service innovations.

Topics

Learning Outcomes

As a result of attending this program, participants will:

Who Should Attend

Managers in the areas of marketing and strategy innovation, IT and organization change. Especially valuable to those working or consulting for manufacturing companies. Pairs or groups of managers from the same company should attend together for maximum benefit.

Costs

Individual Participants: $645
Package Pricing: 1 class day per participant

Available Discounts