Claire A. Scott Miller
Claire A. Scott
Miller has been a career and human resource consultant for
over twenty years. Her consulting and training expertise has
successfully assisted corporations and organizations in maximizing
the effectiveness of their human resources. Clients have included
professional service firms, Fortune 500 companies, banks,
hospitals and government agencies across the United States,
Canada and Europe. Her executive coaching has assisted individuals
in maximizing their potential and enhancing their career-life
satisfaction.
Noted for her customer focused programs, Ms. Miller was selected
to be part of a pilot model program on Customer Service Skills
training for the nationally recognized Greater Cleveland Growth
Assoc.’s Workforce Initiative and a High Performance
Leadership Program for high growth companies. Other projects
have included a Quality Team Building program for a partnership
between MK-Ferguson and Dupont, which has been recognized
nationally by both the American Society for Quality Control
and the Organizational Development Network; developing and
presenting state-of the art Managing Transitions and Career
Development programs which have been used successfully by
prominent outplacement firms and government agencies; leadership-team
building program for the new NFL Cleveland Browns; performance
management programs for the Federal Deposit Insurance Corporation
nationally; supervisor and career development programs for
JPMorgan Chase Bank; mentoring program for the US Navy; comprehensive
EEO and sexual harassment training for BP and a variety of
government agencies; team building initiatives and emotional
intelligence training for a variety of organizations. Ms.
Miller is also certified in several programs (Team Works,
Communication Styles) including Franklin-Covey’s What
Matters Most.
Past research involved directing a Work Family project, funded
by the Cleveland Foundation, which gained recognition nationally.
While managing the project, Ms. Miller was on a leave of absence
from the General Electric Co. At. General Electric, she was
a member of the Professional Relations Staff and was involved
with recruiting, training, performance management and EEO.
Ms. Miller is an outstanding workshop facilitator and speaker
and has been featured at national and international meetings
and conferences (Society of Women Engineers, American Banking
Assoc., Professional Secretaries International, Women Going
Global (Paris, France) etc. She has been featured in articles
by United Press International, Computer Decision
Magazine, American Bank Women Journal, Cleveland
Plain Dealer and has appeared on radio and TV. She is
the co-author of a recently published book, Quality Customer
Service in Government and was published in Preparing
Professional Women for the Future: Resources for Teachers
and Trainers by the University of Michigan.
Additional experience includes teaching at the undergraduate,
graduate and executive level at Bridgewater State College
in Massachusetts, Elon University, Cleveland State and Case
Western Reserve Univ. Executive Education. She has also served
as a consultant to the US Office of Personnel Management,
Workforce Effectiveness Unit.
Honors include Who’s Who Among University Women, YWCA
Career Woman of Achievement Merit, Business Woman of the Month.
Her education includes a BA from Denison Univ., M.Ed. from
Bowling Green State University, continuing education at Harvard
and Radcliffe and advanced training from the National Assoc.
of Business Coaches (NABC).
